How to order
There are a number of different methods for ordering from the Culture Collections products. The fastest way to order is online either via credit card or credit account. To do this you will need to register online. Products are available to place in your shopping cart before you have registered online, however you need to register to go through checkout.
Online by credit card
Only certain products, which can be identified on the product detail pages, are available for purchase by credit card.
Online by credit account
In order to complete an order via a credit account, you must have set up a credit account and had it approved for online purchasing.
In order to apply for a new credit account, go to the 'My Account' page once you have registered and logged in. Here you will find an application form. We will process your application as quickly as we can. In the meantime, if you wish to make an immediate purchase please use the credit card facility (if available) or alternatively email your order to culturecollections@phe.gov.uk
We will notify you once your credit account has been set up successfully and approved for online purchasing. You will then be able to log back onto the website and purchase products using the credit account facility.
Please note your order will only be processed when you have accepted the Terms and Conditions of Supply.
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Frequently Asked Question (FAQ): My organisation already has a credit account set up and we have made purchases in the past, so do I need approval to use this credit account for online purchases? If you have not ordered online with us previously (i.e. you have ordered by fax or email only in the past), before you are able to complete an online order, you will need to apply for approval to use your credit account. See above on how to apply for approval. |
Ordering by email or post
We would encourage you to order online. However, if you wish to submit orders by email or post you can download an order form. Send completed order forms to the Culture Collections using the details below:
Email: culturecollections@phe.gov.uk
Post:
Culture Collections
Public Health England
Porton Down
Salisbury
SP4 0JG
UK
Please note: telephone orders cannot be accepted.
Please provide the following with your order:
- VAT Exemption Certificate, if applicable (UK only)
- VAT Number (EU member states only) - to avoid UK VAT where applicable
- Acceptance of Terms and Conditions of Supply
Please Note: You are responsible for informing the Culture Collections of times or days during the working week when goods cannot be received, for example public holidays and site closures.
Payment terms
Under the Terms and Condition of Supply, all payments are due 30 days after date of invoice. In certain circumstances payment may be requested in advance.
Payment is accepted by either cheque, direct bank transfer or credit card in UK Sterling only. Our bank details are:
|
Account name Name and address |
Public Health England
CPB Services 2nd Floor 280 Bishopsgate London EC2M 4RB |
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| Account number | 10017550 | |
| Sort code | 60 70 80 | |
| VAT no. | GB 888 8496 28 | |
| Swift code | NWBKGB2L | |
| IBAN no. | GB48 NWBK 607080 10017550 |
Order via Culture Collections distributors
The Culture Collections has a number of distribution partners for selected products, offering customers the benefit of ordering in their own language and using local currency.
KAC (Japan), Sigma-Aldrich (worldwide) and Cell Bank Australia stock a large range of the most popular cell lines from ECACC's General Collection enabling supply within 2-3 working days.